Your privacy matters to us.
Learn how NABSU handles customer, order and website information and how that information supports a secure shopping experience.
This Privacy Policy explains the types of personal information NABSU may collect, why we use it, how it may be shared and the choices available to customers and website visitors.
1. Information we may collect
- Name, email address and phone number.
- Billing and delivery address information.
- Customer account and login information.
- Order details, products purchased, order status and payment status.
- Messages submitted through our contact form.
- Technical information needed for website security, sessions and basic operation.
2. Why we use information
We may use personal information to create and manage customer accounts, process and deliver orders, provide invoices and Sales Orders, send transactional emails, respond to enquiries, prevent misuse, maintain website security and comply with applicable obligations.
3. Payments
Where card payments are offered through an external payment provider such as Stripe, card details are entered into the provider's payment environment. NABSU should not need to store full card numbers or card security codes in its own database.
4. Transactional emails
We may send emails necessary for an order or account, including order confirmations, payment information, shipment updates, delivery updates, password-reset messages and responses to customer enquiries.
5. Sharing of information
Information may be shared where reasonably necessary with service providers involved in hosting, email delivery, payment processing, delivery/courier services, security, professional advice or legal compliance.
6. Marketing
Transactional communications are different from marketing. Where marketing communications are introduced, customers should be given appropriate choices in accordance with applicable requirements.
7. Retention
Information is retained for as long as reasonably necessary for the purpose for which it was collected, including order administration, accounting, dispute handling, fraud prevention and applicable legal obligations.
8. Security
We use reasonable technical and organisational measures designed to protect account and transaction information. No internet system can be guaranteed to be completely secure.
9. Your information
Subject to applicable law, you may contact us to ask about personal information associated with you, request correction of inaccurate information, or raise a privacy concern.
10. Cookies and sessions
The website may use cookies or similar session technologies required for login sessions, shopping carts, security and preferences. Additional analytics or advertising technologies should be disclosed if introduced.
11. International services
Some technology providers may process information using infrastructure located outside the country where the customer is located. Where applicable, appropriate safeguards and provider terms should be considered.
12. Contact
Privacy questions can be submitted through our Contact Us page.