Questions? We're here to help.
Quick answers about shopping with NABSU, customer accounts, orders, payments, coupons, handmade products and support.
Do I need an account to shop?
You can browse products without an account. Checkout may require login so your order history, invoices, delivery status and account information remain connected to you.
How can I see my order status?
Log in and open My Account → My Orders. You can view the Sales Order number, payment status, fulfilment status, tracking information and invoice when issued.
Will I receive order emails?
Yes. Once email delivery is configured, NABSU sends transactional order emails such as order confirmation and status updates to the email address saved with the order.
What payment methods do you accept?
Available payment methods are shown at checkout. They may include Cash on Delivery and card payment when the card-payment service is enabled.
Can I use a coupon?
Enter an active coupon code in the cart or checkout. Coupons can have minimum-order requirements, validity dates and usage limits.
Why does my handmade product look slightly different?
Small variations in handmade items are normal and can occur in stitching, texture, colour placement or finishing.
How do I contact NABSU?
Use the Contact Us form. Your enquiry is stored for admin review and an email notification is sent when SMTP email is configured.